Terms and Conditions

TERMS & CONDITIONS OF TRAVEL FOR PERFECTOMORROW PRIVATE TRANSFERS

Conditions of carriage for PerfectomorrowPrivate Transfers clients & their baggage between pre-determined destinations whereby PerfecTomorrow is the carrier.
The carrier reserves the right to alter & modify their terms & conditions of travel at any time.

Terms & conditions disclaimer

All clients must abide by the terms & conditions of the carrier.
Failure to do so will render the clients rights to compensation, refunds, alternative or replacement services invalid, null & void.
These terms & conditions must be read & agreed upon before the client purchases the carriers service.
All clients using the carriers service must be in possession of a confirmation print out/voucher of their reservation or be able to show it in there smartphone. In the event that the client does not have a confirmation print out, the carrier reserves the right to refuse travel or alternatively demand payment of full fare at the rates advertised on the carriers own website, before allowing use of the carriers service.

Booking procedure

The carriers service can only be used by pre-reservation. The reservation itself will only be accepted if the request is compatible with the booking restrictions imposed by the carrier.
The client is responsible for ensuring that all information provided at the time of reservation is correct & valid.
A reservation request should not be considered as being accepted or confirmed until the client has received a confirmation e-mail from the carrier.

Booking restrictions

The service provided by the carrier is available to the client providing that the following conditions & restrictions are met & adhered to;
• For clients using Faro International Airport:
The arrivals service is available between 6 am & 12 pm daily on a year round basis.
The departure pick up service is available between 5 am & 12 pm daily on a year round basis.
In the event that the client wishes to be transported to/from an address that is not available in the transfers list, the carrier reserves the right to refuse such a request or , in the event of availability accept the request upon payment of a supplementary sum determined by & payable to the carrier. This sum is variable depending upon the time of day/transfer, location & distance of the request.

Booking amendments / refunds & cancellations

All complaints requesting refund/compensation must be written, either e-mail or postal & sent to the carrier.
These will be investigated and a decision will be taken within 28 days of the reception of the complaint.
Until the complaint has been fully investigated the carrier will accept no liability.
All amendments will be carried out free of charge but must also be made at least 3 days in advance of transfer pick up/arrival time.
The carrier will do its utmost to accommodate the clients amended request however the carrier reserves the right to refuse any amendment.
Any order can be cancelled (or altered) only by sending a request to PERFECTOMORROW PRIVATE TRANSFERS to the following address: info@perfectomorrow.pt
Any alteration should be requested, wherever possible, at least three days before the day of the transfer.
For any cancellation made by the client, the following cancellation fees will apply:
• more than 3 days before the transfer, free
• 3 days before the transfer, 5 % of the overall price
• 2 days before the transfer, 25 % of the overall price
• the day before transfer, 50% of the overall price
• the day of transfer : no refund

Payment

All purchases of the service provided by the carrier must be paid. The client must print out his/her confirmation of transfer/voucher, at the time of reservation & hand this to the carrier, if requested, at the time of transfer.
The client must ensure that he/she has sufficient print out´s/vouchers for the number of transfers required.

Baby/Infant/Child seats

The carrier can provide baby/infant/child seats if they are requested during reservation process.
Clients that bring their own child seats must take full responsibility for the fitting of the seat & the subsequent safety of the child therein.

Personal Data

The clients private & personal data will be used solely by the carrier and will not be passed on to any third party with the exception of governmental & law enforcement authorities should they make such a request.

Arrivals procedure

Private transfers: The client must follow the arrivals procedure of the carrier. The arrivals procedure is always clearly stated within the reservation confirmation sent by the carrier to the client;
Upon arrival the client will be met at the customs exit by a driver holding a sign bearing the clients name. In the event that the client cannot locate their driver they must call the phone number +351 917 597 408.

Late arrivals

The carrier will wait up to one hour after the scheduled arrival time of the client.
After this time the carrier will attempt to transfer the late arrival client but undertakes no responsibility if this is not possible.
The carrier is not liable for any additional costs that a late arrival may cause the client nor are they liable to refund the original transfer fare to the client.

Departure procedure

Clients must call the carrier at least 24 hours before their departure from Portugal-Faro International Airport to reconfirm their pick up time.
Clients using the carriers service to return to the airport must adhere to the pick up time provided by the carrier which will always be a minimum of 4 hours before the flight departure(depending on the zone in which it is).
Private transfers : Pick up times are within a 20 minute window. The client must be ready for pick up 10 minutes before scheduled time and the pick up should not be considered as running late until 20 minutes after the scheduled pick up time has elapsed. In the event that the client does not adhere to the pick up time the carrier will wait for a maximum of fifteen minutes before departing from the clients address. After this time the carrier is no longer responsible for the transfer of the client and reserves the right not to refund the client. At no time is the carrier responsible for any client that misses a flight/train/meeting/connection

No – Shows

All “no show” transfers whereby the client is not present for pick up ( arrival & pick up ) are to be charged in full by the carrier.

Strikes & demonstrations

The carrier is not responsible for any delays, missed flights, connections and additional costs to the client incurred by strikes, industrial action & demonstrations that may take place both in Portugal & throughout the world.
During these times the carrier reserves the right to alter reservation confirmation pick up times as they may deem appropriate.

Prohibitions

It is strictly forbidden alcohol or drugs in the carrier vehicles. The carrier reserves the right to prevent boarding or expel from the interior of the vehicle passengers show is visibly under the influence of these substances.
It is also forbidden to eat in the carrier vehicles.

War & Terrorism

The carrier is not responsible for any delays, missed flights, connections and additional costs to the client incurred by acts of war and/or terrorism that may take place both in Portugal & throughout the world. During these times the carrier reserves the right to alter reservation confirmation pick up times as they may deem appropriate.

On board safety

All clients are required to respect local laws & regulations.
In accordance with Portuguese traffic law all clients must therefore wear seatbelts at all times whilst aboard the carriers vehicle.
The carrier/driver reserves the right to refuse any clients that may be deemed unfit or unsuitable to travel.
Any client asked to leave from the carriers vehicle by the drivers request or refuse boarding in the carriers vehicle will not be able to claim any refund & the carrier will not be liable for any additional costs incurred by the client.

Luggage

The client may take regular sized piece of “hold “ luggage & hand luggage free of charge.
In the event the there is insufficient space to take any additional items the carrier reserves the right to refuse the client from travelling.
A full tarif for additional items may be obtained from the carrier.

Lost / Damaged Property

The carrier is not responsible for any loss of or damage to clients property which may occur during transit, loading or unloading. Any items of lost property found aboard the carriers vehicle must be collected by the client from the carriers headquarters. Items not collected within 2 months of reception will be deposed of.

Animals

The carrier reserves the right to class all animals as additional items.
In the event the there is insufficient space to take any additional items the carrier reserves the right to refuse the client from travelling.
A full tarif for additional items may be obtained from the carrier by request.
Large animals must be caged & placed in the rear of the vehicle.

Vehicles

In extreme circumstances the carrier reserves the right to replace its regular vehicles with alternative means of transport ; taxis , cars , alternative minivan operators , which may or may not display the carriers livery.

Smoking

Clients are informed that all vehicles supplied by the carrier are non-smoking.

The Carrier address & Contact

PerfecTomorrow, Lda
Quinta da Palmeira, Lote 2
8700-578 Olhão (Algarve-Portugal)
Telephone number : (00351) 917 597 408
E mail address : info@perfectomorrow.pt